Refund Policy

Thank you for choosing Swahili Home for your child's language education. We strive to provide the highest quality teaching and curriculum. However, we understand that sometimes things don't work out as planned.

14-Day Money-Back Guarantee

If you or your child are not satisfied with the programme during the first 14 days of your initial subscription, we offer a full 100% refund. This applies only to your first billing cycle (first month).

To request a refund under this guarantee, please contact our support team at hello@swahilihome.co.ke within 14 days of your first payment date.

Ongoing Subscriptions

After the initial 14-day period, subscription fees are non-refundable. If you cancel your subscription, the cancellation will take effect at the end of the current paid billing cycle. You will not receive a prorated refund for any unused portion of the month.

Missed Classes

For individual plans, classes must be rescheduled at least 24 hours in advance. Classes missed without prior notice or cancelled within 24 hours of the scheduled time are non-refundable and cannot be rescheduled, as we must compensate our teachers for their reserved time.

For group classes, if a student misses a class, it is not eligible for a refund or a make-up session, but lesson materials and summaries will be provided.

Teacher Absences

In the rare event that a Swahili Home teacher is unable to attend a scheduled class and we cannot provide a substitute, you will have the option to reschedule the class or receive a prorated credit toward your next month's subscription.